shipping


covid delivery delays

please note due to the sustained challenges of the covid pandemic, closures within the australia post network in victoria are impacting the australia wide postage network. we have been advised by our distribution partners to expect delivery delays to our usual standard delivery timeframes within the australia post network.

australia post express post delivery timeframes remain unaffected, however next business day delivery is no longer a guarantee. we thank you for your patience and understanding during this time. the safety of our warehouse team is of the highest priority, and they are working to ensure once placed, orders are dispatched promptly from our warehouse.

once your order is on board with the carrier, you will receive a shipping notification to track its progress. 


you can find out more about expected delays here.


bassike australia ships to all destinations within australia and new zealand. 
for a limited time we are offering free standard shipping for all australian orders. 
our australian postage charges are:

free standard delivery aus post - 2-7 business days
$12.00 express aus post - 2-3 business days in metro areas when ordered before 12pm mon-fri

 

for new zealand shipping, we offer the following option:


$12.00 dhl international express - 2-3 business days new zealand wide



standard and express australia post shipments will be delivered via e-parcel. you will be required to sign for your parcel upon delivery. if there is no one available to sign for your parcel upon delivery it will be left at the nearest post office for you to collect. australia post will never leave the parcel unattended. we recommend providing an address where someone will be available to sign between 9am-6pm mon-fri.
bassike reserves the right to withhold shipments whilst pending confirmation of the recipient's delivery address, payment details or proof of identification.


keep up to date with important delivery updates with australia post here


shipping times

all orders placed before 12pm on weekdays will be processed and shipped on the same business day. orders placed after 12pm on weekdays will be processed and shipped on the next business day. orders placed on a weekend day will be processed within 24 hours of the next business day. once dispatched, standard e-parcel provides bassike customers with a 2-7 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 7-10 business days for western australia.



please note: there may be shipping delays during sale time, and the australia post delivery network is experiencing significant delivery delays due to covid restrictions.

orders shipped by express e-parcel can be expected to arrive within 2-3 business days for metropolitan areas and up to 3 business days for non-metropolitan areas and western australia.
 australia post is no longer guaranteeing next day delivery for express post services. for same day dispatch your order must be placed before 12pm.


new zealand duties and taxes

from 1 december 2019, a goods and services tax (gst) of 15% will apply to all low value goods under nzd$1000 shipping to new zealand customers. tax will be calculated and applied at checkout.

 

new zealand customs will not impose any further taxes, duty or import entry fees on goods under nzd$1000.

 

if the total value of the package is over nzd$1000 however, new zealand customs will still collect tariff duty (if applicable) as well as import entry fees.

please contact your local customs or dhl office for more information regarding taxes and duties payable in your region.