shipping

delivery delays

please note due to the sustained challenges of the covid pandemic closures within the australia post network are impacting the delivery timeframes. 


australia post express post delivery timeframes remain mostly unaffected, however next business day delivery is no longer a guarantee. our dispatch team are working to ensure once placed, orders are dispatched within the usual timeframe from our warehouse.

once your order is on board with the carrier, you will receive a shipping notification to track its progress.


you can find out more about expected delays here.

shipping costs

bassike australia ships to all destinations within australia and new zealand. 
our australian postage charges are:

free standard delivery (2-7 days) for all orders over $100aud with australia post


$10 standard delivery (2-7 days) for all orders under $100aud with australia post

$12.00 express delivery (1-3 business days) in available areas when ordered before 12pm mon-fri

 
for new zealand shipping, we offer the following option:

free express delivery (2-3 days) for all orders over $300aud new zealand wide with DHL international express

$15.00 express delivery (2-3 days) on all other orders new zealand wide with DHL international express

additional customs fees may apply if the value of your order is over NZ$1000


dispatch and delivery timeframes


all orders placed before 12pm on weekdays will be processed and shipped on the same business day.

orders placed after 12pm on weekdays will be processed and shipped on the next business day.

orders placed on a weekend day will be processed within 24 hours of the next business day.

once dispatched, standard e-parcel provides bassike customers with a 2-7 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 7-10 business days for western australia.

orders shipped by express e-parcel can be expected to arrive within 2-3 business days for metropolitan areas and up to 3 business days for non-metropolitan areas and western australia.
 australia post is no longer guaranteeing next day delivery for express post services.

for same day dispatch your order must be placed before 12pm.

all bassike orders require a signature on delivery.

for orders within australia, if there is no one available to sign for your parcel upon delivery it will be left at the nearest post office for you to collect.

australia post will never leave the parcel unattended. we recommend providing an address where someone will be available to sign between 9am-6pm mon-fri.

for orders to new zealand, if your delivery can not be signed for, DHL will attempt redelivery and / or make contact with you directly via phone and email to arrange redelivery or receiver collection. 

bassike reserves the right to withhold shipments whilst pending confirmation of the recipient's delivery address, payment details or proof of identification.

keep up to date with important delivery updates with australia post here




new zealand duties and taxes

from 1 december 2019, a goods and services tax (gst) of 15% will apply to all low value goods under nzd$1000 shipping to new zealand customers. tax will be calculated and applied at checkout.

new zealand customs will not impose any further taxes, duty or import entry fees on goods under nzd$1000.

if the total value of the package is over nzd$1000 however, new zealand customs will still collect tariff duty (if applicable) as well as import entry fees.

please contact your local customs or dhl office for more information regarding taxes and duties payable in your region.