holiday period returns policy
please note all orders placed between december 1st and december 25th are eligible for an extended returns window. if items are eligible for a return, you may do so up until january 7th.
terms of returns
you may return your bassike.com order for a refund or credit voucher within 14 days of purchase, for any reason.
for returns of sale items, we do not offer refunds unless deemed faulty. you are welcome to return sale items for a credit voucher, unless the item is marked as final sale.
returned items must be unworn, unused and unwashed with all original tags attached. in the interest of hygiene, earrings are not eligible for return.
how to return
you may submit your return via our website.
follow the request a return button under the assistance menu, log into your account or click here.
please enter your 5 digit customer order number without the letters wau included.
for assistance with your return, please contact customer care
t: +61 (0) 2 8457 6800
please allow up to 5 business days for your return to be processed once your return has been received. once your return has been approved you will receive a confirmation email that your refund has been processed. if your return does not meet our return policy requirements you will be contacted by our customer care team.
we offer free returns on all orders within australia and usa. when returning from new zealand or elsewhere in the world, after submitting your return through our website you will be given the return address to send this back to us.
we aim to provide our customers with products of the highest standard and quality. if you have received an item with a defect please submit your return via the returns page and contact our customer care team at email@example.com.
goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
if you have received an item different to the one you ordered, please immediately contact us at firstname.lastname@example.org.
your refund will be credited to the credit card or paypal account used to make the original order. please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. this can vary between card issuers and unfortunately we are unable to influence this.
if you have used a gift voucher to make your purchase, you will be issued a new credit voucher valid for 6 months and redeemable at bassike stores and online.
if you have used a split payment of a gift voucher and credit card/afterpay/paypal, your refund will be in the form of a new gift voucher with any remaining balance refunded to your credit card/afterpay/paypal.
sale items may be returned for a credit voucher only, unless marked as final sale.
final sale applies to items that have been marked down to clear. items that are marked with final sale are not eligible for return, unless in the event of them being faulty. we recommend choosing carefully to avoid disappointment and suggest email@example.com assistance, prior to purchasing.
a notice will appear in your cart for items that have been marked as final sale, and by purchasing a final sale item you agree that the item cannot be returned. if final sale items have been returned to bassike head office without authorisation, items will be returned to sender.
upon receipt of your returned order, we will issue you with a credit voucher to the value of your return via email. the voucher will include a voucher number and pin to redeem online at checkout or at a bassike store. please note credit vouchers are valid for 6 months and not refundable or redeemable for cash.
we are unable to facilitate exchanges through our online store, if you wish to exchange your purchase for an alternate item we recommend requesting a credit voucher for your return to place your new order.
afterpay purchases made in-store are eligible for a credit note exchange only.
any remaining payments will continue to be deducted from your specified payment method by afterpay, and you will receive a credit note for the full purchase amount at the time of the return.
afterpay purchases returned for a refund online will be refunded back through afterpay. in cases where only part of an order is returned for a refund, afterpay will automatically update your payment plan.
if your return is only eligible for a credit voucher, you will be issued this when your return is completed and continue to make any remaining payments through afterpay.